Like all cultures, workplace cultures have their own rituals, norms, and
rules for communicating. These rules, whether in an interview situation or in a
friendly conversation, delineate appropriate and inappropriate verbal and
nonverbal behavior, specify rewards (or punishments for breaking the rules),
and tell you what will help you get and keep a job and what won’t. For example,
the general advice given throughout this text is to emphasize your positive
qualities, to highlight your abilities, and to minimize any negative
characteristics or failings. But in some organizations—especially within
collectivist cultures such as those of China, Korea, and Japan—workers are
expected to show modesty (Copeland & Griggs, 1985). If you stress your own
competencies too much, you may be seen as arrogant, brash, and unfit to work in
an organization where teamwork and cooperation are emphasized. Here are just a few of the ways to be liked at work which, as you’ll see, are
essentially rules for communicating.