Tools to analyze and ultimately improve conversation and communication generally
have traditionally come in the form of suggestions or guidelines written in a textbook
or a how-to-do-it trade book. But, recently, software programs such as Cogito have been developed. These
programs are based on an extremely thorough analysis of all sorts of
communication signals, especially nonverbal signals, for example, varied or
consistent emphasis, mimicking or mirroring, and vocal-cord tension. They read
these signals as you are speaking and they offer guidance (don’t vary your
emphasis too much, you’re not mirroring the other person’s nonverbals, the
person is getting agitated). The target audience for such tools is vast and is
currently being tested with and in use with some health care providers and call-in centers. Here are a few references that might prove
helpful.
http://www.cogitocorp.com/
Bercovici, J. (2017, July/August). The machine that makes
you human. Inc. 76-82.
Zarya, V. (2017, May).
The future of collaboration. Fortune 175,
71-72.
