Take a look at "What Not to Say" by Sam Sommers in
Psychology Today (June 2010)--it doesn't seem to be online yet; it's a different take on intercultural communication from that which appears in most of our textbooks. Along with the article is a sidebar by blogger Kristin J. Anderson who offers some suggestions on intercultural conversations. One of them I don't see in our textbooks: "let go of the fear of appearing racist."
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