Here's an interesting interview with CEO James J. Schiro (of Zurich Financial Services). In answer to the question, "What is the most important leadership lesson you've learned?", Schiro says: It's the ability to listen, and to make people understand that you are listening to them. And, in answer to the question, "Is there a skill you're looking for in job candidates now more than you did, say, five years ago?", Schiro says: Interpersonal skills and a sensitivity to people are key.