Here is the TOC for a new book by Sharon Drew Morgen who asked me to post this and to alert readers of this coming book. I'm happy to do so. The book is called What? Did you really say what I think I heard? The book will be out in December at which time I'll try to post the first chapter.
Foreword 1
Author’s notes 3
Introduction 4
Section 1: How do we hear others? 16
Chapter 1: What do we hear? 17
Chapter 2: How we mishear: the role of
filters 23
Chapter 3: The components of
communication 36
Chapter 4: Filling in the communication
gaps: noticing what’s missing 52
Chapter 5: The elements of a
conversation: case study 67
Section 1 summary 82
SECTION 2: How to have conversations
without bias or misinterpretation 84
Chapter 6: The skills of conscious
choice 85
Chapter 7: What to listen for 109
Chapter 8: Preparing for conversations
123
Chapter 9: Conversations that went
wrong 138
Chapter 10: Final thoughts: what good
is good communication? 155
Section 2 summary 161
Bibliography 163
Footnotes 168
Acknowledgements 173
Author’s Bio 174
For those with interest in this topic, you can contact Sharon Drew Morgen directly sharondrew@sharondrewmorgen.com.
For those with interest in this topic, you can contact Sharon Drew Morgen directly sharondrew@sharondrewmorgen.com.
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