If you haven’t yet assigned watching Supernanny for its implications for communication and especially listening, give it a try. Invariably, supernanny cuts through the miscommunication, establishes new communication rules, and, in general, resolves some (maybe, most) of the family’s interaction problems. It looks a lot easier than it is but then so do person- and home-makeovers. One approach would be to analyze Supernanny’s recommendations for listening in terms of its being empathic or objective, nonjudgmental or critical, surface or depth, and active or inactive. Another approach would be to analyze the family’s communication rules before and after Supernanny’s visit.

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